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This document contains conceptual and procedural information about viewing tracking information about email messages sent through your Salesforce instance with an ExactTarget Enterprise 2.0 account via ExactTarget for Appexchange.
You must have both a Salesforce account and an ExactTarget Enterprise 2.0 account to use the information in this document. The Salesforce account must have administrator privileges in order to install the application. In addition, you must also enable your ExactTarget account to use ExactTarget with Appexchange. You must be using the latest version of the integration, see How to Integrate ExactTarget for Appexchange with an Enterprise 2.0 Account. Contact your ExactTarget relationship manager for more information on enabling this feature for your account.
The My Dashboard tab contains information on all email sends you have permission to view. All information for a send can be viewed in a row identified by the SendID. The tab itself displays basic information about the send, including the name of the message sent, the name and type of audience to which the message was send, and the status of the send. You can also view more information about the send if the send has completed.
Follow the steps below:
NOTE: All bounces are managed by the ExactTarget application, and the application returns hard bounce information to the Salesforce instance.
You can modify the amount and type of tracking data you retain for your Salesforce sends. Depending on your tracking needs, you may wish to increase or reduce the amount of data you retain. These tracking settings apply to all business units associated with the Salesforce instance. Follow the instructions below to change the retention period for your tracking data:
NOTE: You must be an administrative user to change the tracking settings.