Removing Subscribers with Hard Bounces From Your Subscriber List

How to Create a List of Hard Bounced Email Addresses

1. Click the Tracking tab.
2. Click the job for which you wish to view tracking.
3. Click on the link to the right of Hard Bounce. This opens a list of the hard bounced subscribers from your chosen campaign.
4. Click on the Export icon in the upper left corner.
   • For Export Type choose comma separated value (.csv).
   • Choose your preferred delivery method
5. Click on the Finish button.
   The system will deliver a CSV file of your hard bounced subscribers using the delivery method you chose. 

How to Update Hard Bounced Subscribers

Note: This procedure begins outside the ExactTarget application and in your spreadsheet application.

1. Add a column named Status to your hard bounce file. Populate this field with the word Unsubscribed.
2. Import the hard bounce file to your All subscribers list. Uploading to your All Subscribers list is critical to avoid future list creation with invalid addresses.
3. Check the Update Subscriber Records checkbox in the Import Wizard.
4. Map the fields Email Address and Status.
5. Import your file.
6. Spot check to ensure that subscribers have been unsubscribed appropriately.