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Gift Card Solution GuideFrom $1Table of contents
This document provides conceptual, scenario, and procedural information about how to use ExactTarget features to create a landing page where subscribers receive a gift card as an incentive for completing a process, such as making a purchase or completing a survey. This document is intended for ExactTarget users responsible for creating incentive programs to reward subscriber behavior. The following features and tools are used in this solution. Understanding of these tools is necessary to enable this solution.
What Is the Gift Card SolutionThe gift card solution is the process of offering a subscriber an incentive to complete an action, then delivering a unique code that the subscriber can redeem to receive the incentive. You create a data extension and import your inventory of gift codes. When a subscriber earns a code, AMPscript on the landing page gets the next available code from the data extension and gives it to the subscriber. At the same time, the AMPscript also moves the code from the data extension of available codes to a data extension of codes that have been given out and updates the status to indicate that the code is no longer available. Why Use a Gift Card SolutionIncentives can encourage subscribers to take action that benefits you and them and helps you build a stronger relationship. With the gift card solution, you can provide incentives to encourage subscribers to take an action, such as filling out a form or completing a survey, while maintaining the information on the incentive to track the subscriber's future behavior. Use a gift card solution to strengthen your relationship with a subscriber by giving them an incentive to share information about themselves and their purchasing habits with you. ScenarioNorthern Trail Outfitters created an incentive program to give customers $25 off their next purchase when they purchase selected items from their online store. How it LooksSubscriber Jill James completed a qualifying purchase. The landing page presented her with the information about the incentive program and the opportunity to receive the gift code.
Jill checks that her personal information is correct and clicks the Submit button. A few minutes later, she receives an email with her gift code.
When Jill clicks the Reserve My Gift Code link, she goes to a page where she can activate the code to be redeemed later.
How it WorksTo make this solution work, Northern Trails created the following component parts:
Data ExtensionsThe following three data extensions are required to make this work:
Gift_Codes Data ExtensionThe Gift-Codes data extension contains the inventory of codes that are available to be assigned:
It has columns to contain the codes, the URL that the subscriber goes to to use the code, and the status of the code. All of the codes in this data extension are ACT (active and available to be used). To populate the Gift_Codes data extension, Northern Trail creates an import activity. This activity automatically gets the Codes.csv from the pvFTP server and populates the Gift_Codes data extension with the information from that file. Redeemed Data Extension The Redeemed data extension is used to track the gift codes that have been claimed by a subscriber:
The information from the Gift_Codes data extension is moved to this data extension when the subscriber clicks Submit. The date the subscriber claimed the code and the subscriber's personal information also appear in this data extension. RedeemedList Data ExtensionThe RedeemedList data extension contains the list of subscribers that the system sends the gift codes to.
The query activity moves the information from the Redeemed data extension to this data extension. The query activity is part of a program that is scheduled to run every hour, so subscribers may have to wait up to an hour to receive their gift codes. You could choose to schedule the program to run more frequently, depending on your business needs. The query activity selects the values from the Redeemed data extension where the value in the emailed column is N, because these are the gift codes that have been claimed by a subscriber but not yet mailed to them. Now the RedeemedList data extension is a mailing list for subscribers who need to be sent their gift codes.
Landing Pages The following landing pages are required to make this work:
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