Gift Card Solution Guide

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    This document provides conceptual, scenario, and procedural information about how to use ExactTarget features to create a landing page where subscribers receive a gift card as an incentive for completing a process, such as making a purchase or completing a survey.

    This document is intended for ExactTarget users responsible for creating incentive programs to reward subscriber behavior. 

    The following features and tools are used in this solution. Understanding of these tools is necessary to enable this solution.

    What Is the Gift Card Solution

    The gift card solution is the process of offering a subscriber an incentive to complete an action, then delivering a unique code that the subscriber can redeem to receive the incentive.  

    You create a data extension and import your inventory of gift codes. When a subscriber earns a code, AMPscript on the landing page gets the next available code from the data extension and gives it to the subscriber. At the same time, the AMPscript also moves the code from the data extension of available codes to a data extension of codes that have been given out and updates the status to indicate that the code is no longer available.

    Why Use a Gift Card Solution

    Incentives can encourage subscribers to take action that benefits you and them and helps you build a stronger relationship. With the gift card solution, you can provide incentives to encourage subscribers to take an action, such as filling out a form or completing a survey, while maintaining the information on the incentive to track the subscriber's future behavior.

    Use a gift card solution to strengthen your relationship with a subscriber by giving them an incentive to share information about themselves and their purchasing habits with you.

    Scenario

    Northern Trail Outfitters created an incentive program to give customers $25 off their next purchase when they purchase selected items from their online store.

    How it Looks

    Subscriber Jill James completed a qualifying purchase. The landing page presented her with the information about the incentive program and the opportunity to receive the gift code.

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    Jill checks that her personal information is correct and clicks the Submit button. A few minutes later, she receives an email with her gift code.

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    When Jill clicks the Reserve My Gift Code link, she goes to a page where she can activate the code to be redeemed later.

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    How it Works

    To make this solution work, Northern Trails created the following component parts:

    Data Extensions

    The following three data extensions are required to make this work:

    • Gift-Codes
    • Redeemed
    • RedeemedList
    Gift_Codes Data Extension

    The Gift-Codes data extension contains the inventory of codes that are available to be assigned:

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    It has columns to contain the codes, the URL that the subscriber goes to to use the code, and the status of the code. All of the codes in this data extension are ACT (active and available to be used).

    To populate the Gift_Codes data extension, Northern Trail creates an import activity.

    This activity automatically gets the Codes.csv from the pvFTP server and populates the Gift_Codes data extension with the information from that file.

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    Redeemed Data Extension

    The Redeemed data extension is used to track the gift codes that have been claimed by a subscriber:

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    The information from the Gift_Codes data extension is moved to this data extension when the subscriber clicks Submit. The date the subscriber claimed the code and the subscriber's personal information also appear in this data extension.

    RedeemedList Data Extension

    The RedeemedList data extension contains the list of subscribers that the system sends the gift codes to.

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    The query activity moves the information from the Redeemed data extension to this data extension. The query activity is part of a program that is scheduled to run every hour, so subscribers may have to wait up to an hour to receive their gift codes. You could choose to schedule the program to run more frequently, depending on  your business needs.

    The query activity selects the values from the Redeemed data extension where the value in the emailed column is N, because these are the gift codes that have been claimed by a subscriber but not yet mailed to them. Now the RedeemedList data extension is a mailing list for subscribers who need to be sent their gift codes.8.jpg

     

    Landing Pages

    The following landing pages are required to make this work:

    • An HTML form to include on the purchase web page.
    • One landing page with AMPscript to appear when Jill clicked the link in her email.

    HTML Form

    The HTML form appears when Jill clicks the Reserve button from the purchase completion webpage:

    9.jpg

    Email Click Landing Page

    This code appears in the landing page that the subscriber sees after clicking the link the email.

    %%[ Var @rows, @row, @code, @link, @inrows, @inrow, @delrows, @delrow, @f, @l, @e, @cnt Set @f = QueryParameter("f") Set @l = QueryParameter("l") Set @e = QueryParameter("e") 
    Set @rows = LookupOrderedRows("Gift_Codes",1,"Gift_Code Asc","status","O") Set @row = Row(@rows,1) 
    Set @code = Field(@row,"Gift_Code") Set @link = Field(@row,"Gift_Code_Link") 
    Set @inrow = 
    InsertData("Redeemed","Gift_Code",@code,"Gift_Code_Link",@link,"First_Name",@f,"Last_Name",@l,"Email_Address",@e) 
    if @inrow == 1 then  Set @delrow = DeleteData("Gift_Codes","Gift_Code",@code) 
    if @delrow == 1 then ]%%  <img src="http://image.exct.net/lib/ff001270756702/m/1/spacer.gif" width="1" height="1" onload="reDir('%%= v(@link) =%%')" alt="Thank You. You are being redirected." border="0" /> 
     %%[ endif ]%%  %%[ else ]%% 
    <h1>There was an error with your form submission, Please Try Again.</h1> %%[ endif ]%%

    Email Content and Interaction

    Northern Trail created this email within the ExactTarget application. This is the email that was sent to Jill when she clicked Submit to redeem her gift code.

    10.jpg

    In addition to the AMPscript at the end of the message, which updates the Redeemed data extension, there is AMPscript included in the Reserve My Gift Code link:

    <a href="%%= RedirectTo(Gift_Code_Link) =%%" title="Reserve My Gift Code" alias="Reserve My Gift Code" 
    style="font: normal 12px Arial, Helvetica, sans-serif; color: #710;">Reserve My Gift Code</a>

    The user-initiated message interaction tells the system to send the email above to the RedeemedList data extension.
    By using an email message interaction to send the message, the message can be included as part of a program.

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    Program

    Finally, Northern Trail created a program to contain the steps that need to happen automatically: the query activity that creates the list of people who haven't received their email yet and the email message interaction that sends the message to the list.

    The program is scheduled to run every hour. Each hour, the program first executes the query activity. This creates the list of subscribers who are due to receive an email with a gift code.

    When this step is complete, the program sends the email message to the subscribers on the list.

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    This page was last updated on Fri, 04 Mar 2011 18:09:02 GMT.


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