Segment Your Subscribers

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    Segmentation is the key to delivering targeted, relevant messages that speak to your subscribers' specific needs, wants, and interests. ExactTarget offers a variety of methods to sort your subscriber lists into smaller, more targeted subsets.

    Groups

    A group is a subset of subscribers taken from a list. You can create four types of groups:

    • based on attributes (for example, you can great a group of only those who live in New York City)
    • random (automatically generated)
    • interval-based (for example, include every third subscriber)
    • based on a data filter (a more sophisticated list segmentation tool)

    How To Create a Group

    Follow these steps to create a group:

    1. In the navigation pane, click Subscribers.
    2. Click the My Groups folder.
      If you've created a group subfolder under My Groups in which you want to create this new group, click that subfolder.
      Another option is to go to the list workspace for the list from which this group is pulled. The list workspace toolbar also includes the Create Group button.
    3. In the My Groups (or whichever group folder you selected) toolbar, click the Create Group button, which opens the Create Subscriber Group wizard.
    4. Click Next in the wizard's introductory dialog box.
    5. In the Target Group dialog box that appears next, choose the method you want to use to create this group:

    Measures

    Use subscriber behavior to segment your subscriber base through ExactTarget measures. For example, you can find all subscribers who have opened an email within the last 3 months.

    How To Create a Measure

    After you complete this procedure, you can include the measure as criteria in data filter to use to segment a subscriber list. Use the following steps to create a measure.

    NOTE: You can click the words InnerGrouping.png and OuterGrouping.png to make the names editable and enter a more readable name for the grouping. 
    1. Click the Subscribers tab in the navigation bar.
    2. Click Measures. The Measures screen appears.
    3. Click the Create button from the toolbar.
      NOTE: When you create a measure, the system defaults the outer grouping to contain one condition as a starting point for your filter. You might want to use this default condition, or delete it by clicking the Delete button before adding inner groupings.
    4. Complete the information in the Properties section:
      • Name - The name of the data filter. You use this name to identify the data filter in the application. This value is not visible to your subscribers.
      • External Key - The unique identifier of the data filter. This value is not visible to your subscribers.
      • Description - The description of the data filter. You use this description to identify the filter in the application. This value is not visible to your subscribers.
    5. Create the filter conditions in the Expression section:
      • Event Source - The behavioral data file that is the basis for the measure.
      • Attribute - The attribute to evaluate. Valid values in this field are determined by the value you select in the Event Source field. 
      • Operator - The operator to use to evaluate the attribute value against the criteria value. Valid values for this field are determined by how you set up your attributes. See Appendix: Logical Operators for availability and explanation of each operator.
      • Criteria Value - The value against which the attribute value is compared to determine whether it satisfies the condition.
         
      • measure_move.jpg- Click to move a condition or grouping to a different location in the data filter.
         
      • measure_trash.jpg- Click to delete a condition or grouping.
         
      • measure_add_condition.jpg- Use the Add Condition button to add a condition to a grouping of conditions to be evaluated together.
         
      • measure_add_grouping.jpg- Use the Add Grouping button to add a grouping to contain conditions to be evaluated together.
         
      • measure_and.jpgand measure_or.jpg-  When you add more than one condition to a grouping or more than one inner grouping to an outer grouping, you can specify how the filter evaluates the grouping by clicking the blue operator button on the left side of the grouping. The button toggles between AND and OR.
    6. Click Save.

    Data Filters

    A Data Filter is similar to a group, except that data filters can be applied to Data Extensions and can include and/or statements. A data filter will segment your subscribers on a list or a data extension, according to the criteria you set. For example, you could use a Data Filter to find all of your subscribers on a particular list who own a car OR a motorcycle AND live in the state of Indiana OR Ohio.

    How to Create a Data Filter Definition

    Before you begin this procedure, you must create measures to include the data filter definition. After you complete this procedure, you can include the filter definition in a group or a filter activity

    Use the following steps to create a filter definition.

    1. Click the Subscribers tab.
    2. Click Data Filters.
      The Data Filters screen appears.
    3. Click the Create button from the toolbar.
      Note: When you create a data filter, the system defaults the outer grouping to contain one condition. You might want to delete this default condition by clicking the Delete button before adding inner groupings.
    4. Complete the information in the Properties section:
      • Name - The name of the data filter. You use this name to identify the data filter in the application. This value is not visible to your subscribers.
      • External Key - The unique identifier of the data filter. You use this identify to identify the data filter with the API. This value is not visible to your subscribers.
      • Description - The description of the data filter. You use this description to identify the filter in the application. This value is not visible to your subscribers.
    5. Create the filter conditions in the Filter section:

    Data Source

    The source of the data to be evaluated. The value you select in this field determines the values that you can select in the attribute field. Valid values include:
    • Profile Attributes - Indicates that the data filter is intended for segmenting a subscriber list. If you select this value, you will be able to choose profile attributes in the Attribute field.
    • Data Extension - Indicates that the data filter is intended for segmenting a data extension. If you select this value, you must select a data extension in the Data Extension field.
    Data Extension This field appears only if you select Data Extension in the Data Source field. The data extension you select in this field determines the columns you can select in the Attribute field.

    Attribute

    The attribute to evaluate. Valid values in this field are determined by the value you select in the Data Source and Data Extension fields

    Operator

    The operator to use to evaluate the subscriber value against the criteria value. Valid values for this field are determined by how you set up your subscriber attributes. See Logical Operators for availability and explanation of each operator.

       

    Criteria Value

    The value against which the subscriber attribute value is compared to determine whether it satisfies the condition.

       

    1-move_button.jpg

    Click to move a condition or grouping to a different location in the data filter.

       

    2-delete_button.jpg

    Click to delete a condition or grouping.

       

    3-add_condition_button.jpg

    Click to add a condition to a grouping of conditions to be evaluated together.

       

    4-add_grouping_button.jpg

    Click to add a grouping to contain conditions to be evaluated together.

       

    5-and_button.jpg and 6-or_button.jpg

    When you add more than one condition to a grouping or more than one inner grouping to an outer grouping, you can specify how the filter evaluates the grouping by clicking the blue operator button on the left side of the grouping. The button toggles between AND and OR.

       

       

    The value in the Filter Text section changes to reflect the structure of the data filter.

    Tip: You can click the words 7-inner_grouping_button.jpg and 8-outer_grouping_button.jpgto change the name of the grouping.

    1. Click Save.

    Query Activity

    You can use a Query Activity to retrieve Data Extension data or view information that matches your criteria and use that information to populate a Data Extension. A query activity uses SQL and AMPscript.

    How to Create a Query Activity

    Before you begin this procedure, you must create the data extension to contain the results of the query. After you complete this procedure, you can start the activity or include the activity in a program.

    Use the following steps to create a query activity:

    1. Click the Interactions tab on the navigation bar.

    2. Click Activities.

    3. Click Query.

    The Queries workspace appears.

    4. Click Create from the toolbar.

    5. Complete the information in the Properties section:

    Name - The name of the activity. You use this name to identify the activity in the application. Subscribers cannot see the name.

    Key - A value you choose that uniquely identifies the activity. You use this value to identify the activity when using the API.

    Description - The description of the activity. You use this description to further help identify the activity within the application. Subscribers cannot see the description.

    Query - The SQL that makes up the query. You can click the Check Syntax button to check your SQL.

    6. Complete the information in the Target section:

    Select data extension to populate - The data extension to contain the result of the query.
    Update Type - Determines how the system updates the data extension with new data. Value values include:

    . Overwrite - The system deletes the existing records in the data extension and adds the results of the query.

    . Update - The system updates the existing records in the data extension with information that results from the query.

    . Append - The system adds the results of the query to the data extension after the existing records.

    7. Click Save.

    File:010_ExactTarget/010_Getting_Started/For_Marketers/Segment_Your_Subscribers/Previous.png


    This page was last updated by Adam Evans on Wed, 02 Nov 2011 16:58:55 GMT.

    If you require assistance with the ExactTarget application, please contact Global Support. If you wish to send Adam direct feedback, fill out the form below:


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