FAQ

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Based on user feedback we now provide answers to the most frequently asked questions about our product.

1. How can an admin change/reset a user password?

2. Where is the Web Collect documentation located?

3. What is the IP range from address and host names of the email servers for whitelisting?

4. Where are the ET for Appexchange Integration with Salesforce User Guide and Configuration guides located?

5. How do I cancel an email send?

6.What are the different subscriber statuses (Mailbox color)?

7.How do I import subscribers?

8.What is the size limit of emails, images and documents?

9.What are the limitations of Outlook 2007?

10.How do I make an unsubscribed subscriber’s status active?

11.What does it mean when the import results file indicates that invalid data was read from the file?

Answer

12.What does it mean when sending an email, a validation error occurs?

Answer

13. How do I clear my cache?

Top 10 broad categories for cases in the Client Success Center:
Account Configuration
Deliverability
Integration
Subscribers
Content
Messages-Email
Tracking| Reporting
Deployment
Enterprise 2.0
Programs

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