ExactTarget and Webtrends Behavioral Remarketing Integration

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    This document contains scenario, conceptual, and procedural information regarding the integration of the ExactTarget application and Webtrends. You can use the information provided by Webtrends to better identify the interests and habits of your subscriber and provide them with highly targeted information designed to make that subscriber take a specific action.

    Prerequisites

    You must have a Webtrends account in order to use the information in this document. You must also contact your ExactTarget representative to set up the integration with your ExactTarget account and your Webtrends account. Finally, you should have a working knowledge of SQL in order to write the query activity that moves data between data extensions.

    What Is the ExactTarget and Webtrends Behavioral Remarketing Integration

    ExactTarget for Webtrends takes information captures via Webtrends regarding a user's online browsing and shopping habits and imports that information into ExactTarget. That information is stored in data extensions for use in email sends. You can use ExactTarget for Webtrends to retrieve information for lead generation or for eCommerce functions, such as abandoned carts or previous purchases.

    You can also use microsites and landing pages with an RSS feed to overlay your tracking data with Webtrends information.

    Why Use the ExactTarget and Webtrends Behavioral Remarketing Integration

    You can use that information to target that user with more specific information regarding their browsing and shopping habits. For example, if one of your subscribers buys a certain product on a regular basis, you can prompt them to make further purchases by emailing them coupons for similar products or to buy more of a product with a bulk discount.

    Scenario

    Northern Trail Outfitters uses Webtrends information to track the shopping behaviors of their subscribers and send them highly targeted information regarding their preferred products and areas of interests.

    Every day, Northern Trail Outfitters imports information taken from their Webtrends account into their ExactTarget account. They use that information to match up their email subscribers with the behavioral information from Webtrends. For their spring product debut, Northern Trail wants to find all subscribers that have browsed for or purchased hiking boots from the Northern Trail website in order to make them aware of special hiking boot offers. For the subscribers that purchased boots in the past, Northern Trail can offer a discount on new boots in general. For those subscribers that abandoned carts containing boots, Northern Trail can offer a discount on the specific brand of boots that the subscriber abandoned.

    Northern Trail creates two data extensions for each type of information imported into the ExactTarget application:

    1. The Staging data extensions holds daily information from Webtrends.
    2. The Permanent data extensions holds any previous Webtrends information.

    Each data extension includes fields that contain information on the following items:

    1. Completed purchases
    2. Abandoned shopping carts
    3. Viewed products
    4. External searches
    5. On-site searches

    Northern Trail then creates a file location information that points to the Webtrends secure FTP site and a file transfer activity to import the information from Webtrends to their ExactTarget account.

    Northern Trail also sets up import and query activities that takes the data from the files transferred from Webtrends and moves it into the Staging and Permanent data extensions. Finally, Northern Trail uses a program that automates these activities as a daily process that copies data from the Staging data extension to the Permanent data extension, transfers and imports the new data from Webtrends, and populates the new data in the Staging data extension.

    How to Integrate Webtrends Data with your ExactTarget Account

    To integrate Webtrends data with your ExactTarget account, you must complete the procedures listed below.

    How To Create the Staging and Permanent Data Extensions

    The ExactTarget for Webtrends integration uses two data extensions to store information from Webtrends for use in the ExactTarget application. The integration initially imports information into the Staging data extension and then transfers the information to the Permanent data extension. You must create a Staging and Permanent data extension for each category of information:

    Lead Generation Integration

    • Staging_CompletedScenariosbyVID
    • Staging_DownloadsbyVID
    • Staging_ExternalSearchbyVID
    • Staging_OnsiteSearchbyVID
    • Staging_PagesbyVID
    • CompletedScenariosbyVID
    • DownloadsbyVID
    • ExternalSearchbyVID
    • OnsiteSearchbyVID
    • PagesbyVID

    eCommerce Integration

    • Staging_CompletedPurchasesbyVID
    • Staging_ProductsAbandonedbyVID
    • Staging_ProductsViewedbyVID
    • Staging_ExternalSearchbyVID
    • Staging_OnsiteSearchbyVID
    • CompletedPurchasesbyVID
    • ProductsAbandonedbyVID
    • ProductsViewedbyVID
    • ExternalSearchbyVID
    • OnsiteSearchbyVID

    Create all of the data extensions above with the fields contained in the Webtrends file and add a column for the date. For all Staging data extensions, check the Use Current Date As Default checkbox for the Date field.

    StagingDE.png

    Do not check this checkbox for Permanent data extensions.

    PermanentDE.png

    How to Create a File Transfer Location

    Create the file transfer location using the information listed below:

    • Name - Enter a descriptive name that will help you identify the location in the Webtrends application.
    • External Key - Enter the applicable information for your account.
    • Description - Enter the phrase Webtrends SFTP Server.
    • Location Type - Choose External SFTP Site from the dropdown menu.
    • URL - Enter the URL sftp.webtrends.com/DataScheduler/%profile_name%/, where the profile name is the dedicated profile that analyzes data captures in Webtrends.
    • Port - Enter 22.
    • Username - Enter the username for the WTOD account with appropriate permissions. That username should be in the format of account_name\user. For example, example\johndoe.
    • Password - Enter the password for the above account.
    WebtrendsSFTP.png

    How to Create a File Transfer Activity

    Create a file transfer activity to bring the information from Webtrends to the ExactTarget application. Use the following information to create your activity:

    • Transfer Type - Select the Download radio button.
    • Name - Enter the name of the file transfer activity.
    • External Key - Enter the external key you wish to use.
    • File Location - Choose Webtrends_SFTP from the dropdown menu
    • File Naming Pattern  - Enter the filename of the Webtrends file and add the personalization strings to bring in the date of the file transfer. For example, a sample file might be named ExampleFile_PagesbyVID_%%Year%%%%Month%%%%Day%%.csv.gz.
    • Transfer Settings - Check the File is Compressed checkbox.
    FileTransfer.png

    How to Create an Import Activity

    Create an import activity for each Staging data extension in your integration. Include the following information in your import activity:

    • Name - Enter a descriptive name for the import activity.
    • External Key - Enter an external key for the import activity.
    • File Location - Select ExactTarget Enhanced FTP from the dropdown menu.
    • File Naming Pattern - Enter the filename of the Webtrends file and add the personalization strings to bring in the date of the file transfer. For example, a sample file might be named ExampleFile_PagesbyVID_%%Year%%%%Month%%%%Day%%.csv.gz.
    • File Type - Select Comma Delimited (CSV) from the dropdown menu.
    • Destination Type - Click the Data Extensions radio button and select the data extension to which you wish to import the data.
    • Update Type - Select Overwrite from the dropdown menu.
    • Data Quality Settings - Select the Skip Rows with Bad Data and Respect Double Quotes (") as a Text Delimiter button.
    DailyImport.png

    How to Create a Query Activity

    Create a query activity for each Staging data extension. The query activity copies the data from the Staging data extensions to the Permanent data extensions. Enter the following information for each query activity:

    • Name - Enter a descriptive name for the import activity.
    • External Key - Enter an external key for the import activity.
    • Query - Enter the SQL query that will move the data from the Staging data extension to the Permanent data extension.
    • Select Data Extension to Populate - Select the complementary Permanent data extension to the Staging data extension from which you are transferring the data.
    • Update Type - Select Append from the dropdown menu.
    Query.png

    How to Create a Program

    Create a program to run daily that includes all of the activities included in this document. Include the information below in your program:

    • Name - Enter a descriptive name for your program.
    • External Key - Enter the external key you wish to use.
    • Notifications - Click the Send Status Notification checkbox and enter the email address(es) you wish to receive an email notification when the program runs in the Notification Email Address(es) field.
    • Process - Create the following steps in your program:
      • First step - Include all of the file transfer activities
      • Second step - Include all of the import activities
      • Third step - Include all of the query activities

    Once you have created the program, schedule and start your program to start the transfer of data.

    Programs.png

    This page was last updated by Ryan Williams on Tue, 13 Sep 2011 11:00:35 GMT.

    If you require assistance with the ExactTarget application, please contact Global Support. If you wish to send Ryan direct feedback, fill out the form below:

     


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