Email History

What Is Email History

The email history feature is a record of all past and future (scheduled) deliveries of an email. Additionally, it allows you to cancel a scheduled delivery if you do not want the email to be delivered at that time after all.

You can view tracking results from Email History as well as preview the content by clicking on the Job ID.

Why Use Email History

Use the email feature when you want to view the send history of an email.

Scenario

Northern Trail Outfitters wants to view the history of an email send. They click the Content tab, my emails, and select the checkbox next to the desired email.

They click the History button, and the following screen appears showing date and time the email was sent and the date and time the application executed the send.

How To Access Email History

Follow these steps to access the History feature:

1. Click the Content tab.
2. Click the my emails folder or whichever subfolder holds the email.

The email workspace displays the emails in the selected folder. All emails that have been sent or scheduled to be sent have a History button.

3. Select the checkbox next to the name of the email.
4. Click the History button.

The Delivery Record dialog box displays the date and time of each occasion on which this email was sent or is scheduled to be sent.

To view the details of the delivery (sender, list receiving the email, actual content of message sent), click the hyperlinked release date/time to view the Email Delivery Details dialog box.

How To Cancel a Scheduled Send

In order to cancel a schedule send, you first must access the email history page. See How To Access Email History then follow these steps:

1. Select the checkbox next to the send you wish to cancel.
2. Click the Cancel Delivery button.

A warning window appears.

3. Click OK to verify the cancellation.