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Documentation Wiki > ExactTarget > Interactions > Activities > Data Extract Activity > Extract Types > Tracking Extract > Tracking Extract Output > Bounces

Bounces

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    Table of contents
    1. 1. Description
    2. 2. Output Types
    3. 3. Columns
      1. 3.1. ClientID
        1. 3.1.1. Possible Values
        2. 3.1.2. Data Type
        3. 3.1.3. Length
      2. 3.2. SendID
        1. 3.2.1. Data Type
        2. 3.2.2. Length
      3. 3.3. SubscriberKey
        1. 3.3.1. Data Type
        2. 3.3.2. Length
      4. 3.4. EmailAddress
        1. 3.4.1. Data Type
        2. 3.4.2. Length
      5. 3.5. SubscriberID
        1. 3.5.1. Data Type
        2. 3.5.2. Length
      6. 3.6. ListID
        1. 3.6.1. Data Type
        2. 3.6.2. Length
      7. 3.7. EventDate
        1. 3.7.1. Data Type
        2. 3.7.2. Length
      8. 3.8. EventType
        1. 3.8.1. Data Type
        2. 3.8.2. Length
      9. 3.9. BounceCategory
        1. 3.9.1. Data Type
        2. 3.9.2. Length
      10. 3.10. SMTPCode
        1. 3.10.1. Data Type
        2. 3.10.2. Length
      11. 3.11. BounceReason
        1. 3.11.1. Possible Values
        2. 3.11.2. Data Type
        3. 3.11.3. Length
      12. 3.12. BatchID
        1. 3.12.1. Sample Data
        2. 3.12.2. Data Type
        3. 3.12.3. Length
      13. 3.13. TriggeredSendExternalKey
        1. 3.13.1. Data Type
        2. 3.13.2. Length
    4. 4. Schema Relationship

    Description

    The bounce event extract file shows all of the hard and soft bounces occuring within a specified date range. The events in this report can be related to all sends for subscribers on a list or related to a particular send. See our Bounce Mail Management page for more information on bounces.

    Output Types

    • CSV
    • TAB
    • XML

    Columns

    ClientID

    The ExactTarget account identifier associated with attribute set.

    Possible Values

    -2^63 (-9,223,372,036,854,775,808) to 2^63-1 (9,223,372,036,854,775,807)

    Data Type

    Number

    Length

    Maximum Length (Big Integer)

    SendID

    The ExactTarget identifier associated to an email send.

    Data Type

    Number

    Length

    Maximum Length (Big Integer)

    SubscriberKey

    Identifies the subscriber.  If you do not identify your subscribers with a subscriber key, this value is the same as the email address.

    Data Type

    String

    Length

    100

    EmailAddress

    EmailAddress specifes the subscriber email address.

    Data Type

    String

    Length

    100

    SubscriberID

    The  ExactTarget-generated subscriber unique identifier for a subscriber.

    SubscriberID relates to the Subscriber's SubscriberID column.

    Data Type

    Number

    Length

    Maximum Length (Big Integer)

    ListID

    The ExactTarget identifier of the list ID associated with the subscriber in the send.

    Data Type

    Number

    Length

    Maximum Length (Big Integer)

    EventDate

    The date the bounce event occurred.

    Data Type

    datetime

    Length

    EventType

    Identifies the event type.  For this extract, this field contains Bounce.

    Data Type

    String

    Length

    6

    BounceCategory

    Identifies the bounce type.  Valid values include:

    • Block bounce
    • Hard bounce
    • Soft bounce
    • Unknown bounce
    • Technical/Other bounce

    Data Type

    String

    Length

    50

    SMTPCode

    The SMTP code related to the bounce.  Valid values available at this location:

    http://www.greenend.org.uk/rjk/2000/05/21/smtp-replies.html

    Data Type

    smallint

    Length

    BounceReason

    The detailed reason of the bounce provided by the external ISP or MTA.

    Possible Values

    BounceSubcategoryText BounceSubcategoryDescription
    Authentication Message lacks required authentication
    Bad Address Syntax Email address in invalid
    Complaints Your email is blocked due to complaints
    Content Message was filtered due to content
    Data Format Error Email is rejected due to formatting or line length errors
    Domain Unknown Recipient domain doesn't exist
    High Unknown Address Pct. Email is blocked due to the high quantity/percentage of unknown or inactive addresses on your list
    Inactive Account Address is temporarily unavailable
    Mailbox Full Recipient's mailbox is full or has exceeded storage allocation
    Network Error Connection lost or timed out during delivery
    Other Failed due to temporary failure or indecipherable bounce message
    Other This address does not accept mail
    Other This email has been blocked by recipient
    Other Mailbox temporarily unavailable
    Server Too Busy Receiving email server is temporarily overwhelmed with delivery attempts, from you and other senders
    Spamblocked The remote mail server has rejected this message due to characteristics of spam
    Temporary Domain Failure Receiving domain temporarily unavailable
    Unknown Unknown
    URL Block Emails containing your URLs are blocked
    User Unknown Address is non-existent at the domain

    Data Type

    String

    Length

    8000

    BatchID

    Identifies the batch associated with a triggered email sent event. This value defaults to 0 for a marketing list send.

    Sample Data

    SendID,EventDate,SubscriberKey,EmailAddress,TriggeredSendExternalKey,BatchId
    1234,1/2/2009,"example@example.com","example@example.com","Coupon",1
    1234,1/2/2009,"example@example.com","example@example.com","Coupon",2
    1238,1/10/2009,"example@example.com","example@example.com","Coupon",1

    Data Type

    String

    Length

    100

    TriggeredSendExternalKey

    The external key associated to a triggered send defintion if the bounce resulted from a triggered send request.

    Data Type

    String

    Length

    100

    Schema Relationship

    sr.png

    This page was last updated by Josh Cloud on Mon, 16 Jan 2012 13:58:18 GMT.

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