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SOAP FaultsFrom $1Table of contents (Click the banner to go to the related Docs.Code.ExactTarget.com page.) This document contains conceptual and procedural information regarding SOAP faults. These faults can occur for reasons addressed in the error messages details below. What Are SOAP FaultsSOAP faults reflect errors encountered when you send SOAP calls via the web service API to the ExactTarget system. These faults indicate that the call was not completed successfully and give the reason why the error occurred. SOAP FaultsThe following examples include the SOAP fault, the error code, and the reason for the fault. Unplanned OutageThis general exception indicated that the server cannot process the requests because the servers are offline. Authentication (Login has an Unexpected Exception)
Unexpected Error Passing Authentication Credentials to Authorization Filter
Caused By a Request When System is Inaccessible
User Not AuthorizedThe following example indicates the user does not have the proper authorization to use the web service API. The User's Access Has Not Been Set
Account Not AuthorizedThe following example indicates the user's account is in authorized to access the web service API. The Account Has Not Had the Web Service Feature Activated
Missing SOAP ActionThe following example indicates the web service API cannot determine the SOAP action in the call. The system expects the SOAP action as an HTTP header or WS-Addressing:Action. SOAP Action Could Not Be Determined From HTTP or SOAP Header
Unsupported Objects for Always On OperationThe following examples indicate that a request made to objects not authorized to be processed by the allowed operation during maintenance. The system checks every request for an account in maintenance mode to see if the operation requested is flagged as always on. If the request is allowed, the system performs a second check to validate the objects being requested to be processed. If any of the objects are not allowed to be processed by an always on operation during maintenance, the system rejects the whole request and returns a fault. Error MessageMember: [{0}] is In Maintenance. The operation: [{1}] is authorized to process or queue while in maintenance however the object or objects: [{2}] are not. Please remove objects from request and try again or resubmit request once the member is out of maintenance state.
In MaintenanceThe system processes only Always On requests while in maintenance. It rejects all other objects and returns an In Maintenance fault. Request an Operation While Member is in Maintenance
Synchronous Request Cannot Be Be RequestedThe system cannot receive synchronous requests at the time and returns this error. Error MessageSynchronous request cannot be completed at this time due to database problems. This request was not processed.
This page was last updated by Ryan Williams on Fri, 06 Jan 2012 21:26:59 GMT. If you require assistance with the ExactTarget application, please contact Global Support. If you wish to send Ryan direct feedback, fill out the form below:
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